We send out a state certified plumber that will look at the problem and determine the cause. He will then offer you several options to remedy the problem, and then you can decide which option is best for you. Upon your approval, we will go forward with the work, and we also offer a complete free visual plumbing inspection to see if there may be any other concerns. Our licensed and insured plumbers are also clean, courteous, and on time. When we enter your home, we wear floor savers on our shoes and lay down mats to protect your home. Taking care of our customers is our top priority.